Yunisys Communication Solution for Hospitality

In modern hotel management, deploying phone systems and broadcasting systems based on IP network has become a necessary step to improve service quality, enhance customer experience, and improve internal management efficiency. With the continuous advancement of technology and changing customer needs, traditional telephone and broadcast systems can no longer meet the needs of the hospitality. Therefore, the use of advanced IP-based systems has become a trend in the hospitality.

Yunisys united communication system offers an all-around upgrade to your hotel communications infrastructure. Supporting a mix of analogue and IP networking, it has an wide PMS integration, compatible with the majority of hotel phones, and offers call accounting, voicemail, room management, and more hospitality-centric features to Xcelerate upgrade of your hotel communications and services.

Reliable and easy hotel phone system

The telephone system is the most frequently used part of the hotel, from room reservations to room service, from staff internal communication to guest inquiries. Yunisys HiPBX makes using and management easy with an open-standard design and rich features.

Front Desk Service and Reservation Management

As the core department of hotel management, the front desk benefits from features such as automatic voice response, call transfer, call waiting, and call forwarding provided by the Yunisys HiPBX system. These features enable the front desk to handle guest reservations, check-ins, and check-outs efficiently, thereby enhancing front desk service efficiency.

Room Communication Service

The Yunisys HiPBX provides convenient communication means for hotel rooms. Guests can use the IP phones in their rooms to call various departments such as the front desk, room service, and dining services for reservations, inquiries, or complaints, thus achieving one-stop service within the room.

Internal Communication and Collaboration

The Yunisys HiPBX is not only used for customer communication but also facilitates communication and collaboration among hotel staff. Through extension numbers, internal group communication systems, etc., staff can quickly and accurately contact colleagues to coordinate work affairs.

Network Topology Diagram

Seamless integration, simplified deployment

Automate your following front desk and housekeeping functions with our powerful PMS integrations. Enjoy the convenience of the ready-made integrations with Oracle Hospitality Opera, Micros-Fidelio, and other PMS supporting FIAS protocol, or build your own custom integration via tested PMS middleware like Marriott, IHG and HYATT or via PBX's inbuilt open APIs.

✔Check-in/check-out

✔Minibar Charges

✔Guest Caller Name Display

✔Room Status

✔Wake-up Call scheduling

✔Housekeeping Status

✔Call Accounting

✔Do-Not-Disturb Status

Spread comfort and ensure safety

In the hospitality, IP intercom broadcasting system is a very useful tool that can provide a variety of functions and services, thereby improving the hotel's management efficiency, customer experience and emergency response capabilities.

Public area notification and music playback

Yunisys intercom broadcasting system can play music in public areas such as hotel lobbies, corridors, restaurants, etc. to create a pleasant atmosphere. At the same time, it can also be used to issue important notifications to guests, such as event arrangements, special offers, etc., to enhance customer experience and engagement.

Public area notification and music playback

Yunisys intercom broadcasting system can play music in public areas such as hotel lobbies, corridors, restaurants, etc. to create a pleasant atmosphere. At the same time, it can also be used to issue important notifications to guests, such as event arrangements, special offers, etc., to enhance customer experience and engagement.

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Benefits

1-Enhancing Customer Experience

As a service industry, customer experience is one of the core competitive advantages of hotels. By deploying an IP telephone system, guests can enjoy more convenient and high-quality communication services. Whether it's calling for room service or making restaurant reservations, they can expect quicker and more accurate responses, thereby increasing customer satisfaction and loyalty.

2-Improving Internal Management Efficiency

Effective coordination and communication are crucial for various tasks within a hotel. Traditional telephone systems often lack efficiency, leading to communication barriers and decreased work productivity. Adopting an IP telephone system enables smoother internal communication, including call transfers, voicemail services, and internal extension numbers. This enhances communication efficiency among staff members and boosts overall work productivity.

3-Enhancing Emergency Response Capability

In emergencies such as fires or earthquakes, hotels need to swiftly disseminate emergency notifications to guests. Deploying IP telephone systems and broadcasting systems enables automatic triggering of emergency notifications, covering all areas of the hotel. This helps hotels improve their emergency response capabilities, ensuring the safety of guests and staff